Explicit answers for trust, consent, and data handling.
OffBook captures user-authorized audio in your browser, streams it encrypted for real-time transcription and coaching, and does not keep a replayable audio file in your account by default. Transcripts and debrief artifacts are stored for product functionality. Customers may also call this audio privacy, call data handling, audio processing.
Updated June 3, 2026
OffBook processes live audio in your browser for real-time transcription and coaching. It does not save a replayable audio recording in your account by default, but it does store the transcript and coaching outputs. Customers may also call this is OffBook recording, call recording, wiretapping, saved audio.
Updated June 3, 2026
Call audio is processed in flight; transcripts and debrief artifacts are stored in OffBook until you delete them or your account. Subprocessors process data per their policies — see the security page. Customers may also call this data retention, data residency, where data is processed.
Updated June 3, 2026
OffBook does not train models on your customer audio or transcripts by default. Anthropic API usage is inference-only; customer content is not used to train Anthropic models by default. Customers may also call this model training data, train on my calls, training opt-out.
Updated June 3, 2026
You are responsible for legal disclosure and consent where required; OffBook provides workflow prompts but does not provide legal advice. Customers may also call this two-party consent, recording laws, legal disclosure.
Updated April 25, 2026
Use a clear, direct disclosure at the start of the call and obtain any required consent before continuing. Customers may also call this AI disclosure, consent script, tell participants.
Updated April 25, 2026
You can delete your account and associated personal data self-serve from Settings, or submit access, correction, portability, and other rights requests through [email protected].
Updated June 2, 2026
OffBook uses encrypted transport, user-initiated browser capture, access controls, and subprocessors listed on the security page. SOC 2 Type II is in progress.
Updated June 3, 2026
HIPAA suitability depends on current controls, agreements, and your exact workflow; confirm current status before using PHI.
Updated April 25, 2026
OffBook does not replace your judgment, does not provide legal advice, and does not expose your prompts to other call participants. Customers may also call this non-capabilities, what OffBook is not, limits of product.
Updated April 25, 2026