Terms of Service

These Terms are between you and OB Labs LLC, a Delaware limited liability company, doing business as OffBook.

By using OffBook, you agree to these terms. You are responsible for your account and all activity under your account.

Free trials, when offered, are limited to the duration and coached-hour cap shown at signup (currently five business days or two billable hours of coached calls, whichever comes first). No credit card is required to start a trial. When your trial ends, you must subscribe through Stripe to continue live coaching on new calls. Trial limits are not extended except where required by law or explicitly granted in writing by OffBook support.

Subscriptions are billed through Stripe. Fees are non-refundable except where required by law or explicitly stated in writing.

You retain ownership of your data. You grant OffBook a limited license to process your data solely to provide the service.

OffBook is user-initiated browser capture and does not join calls as a separate visible participant by default. You must provide any required disclosures and obtain all legally required consent before capture begins.

OffBook requires an explicit pre-call confirmation each session that all required participant notification and consent obligations have been satisfied.

OffBook is provided as-is without warranties. To the maximum extent allowed by law, liability is limited to fees paid in the prior 12 months.

You are solely responsible for compliance with applicable recording, wiretapping, eavesdropping, and consent laws in every jurisdiction where you use OffBook, including all-party consent requirements in certain US states.

OffBook does not train models on your customer audio or transcripts by default.

These terms are governed by Delaware law.