Where is call data processed and how long is it retained?
Call audio is processed in flight; transcripts and debrief artifacts are stored in OffBook until you delete them or your account. Subprocessors process data per their policies — see the security page. Customers may also call this data retention, data residency, where data is processed.
Updated June 3, 2026
Common ways customers ask this
- How long do you keep call data?
- Where is my data processed?
- What is your retention window?
People also ask this as: How long do you keep call data? Where is my data processed? What is your retention window?
OffBook does not retain replayable audio recordings in your workspace by default.
Transcripts, coaching cues, and debrief artifacts are stored for product functionality until you delete individual calls or your entire account.
If you need specific residency commitments, request current region details from support before procurement.
When you delete your account from Settings, OffBook removes your workspace data promptly. Short backup retention windows may apply before deletion fully propagates across all systems.
FAQ
Can retention be shortened?
Contact support for policy options available on your plan.
Do backups affect deletion timing?
Some systems may have short backup windows before full deletion finalizes.