Why is my microphone not working or audio not captured?
Most microphone issues come from browser permissions, OS input selection, or another app locking the microphone. Customers may also call this mic not detected, audio capture failed, no input.
Updated April 25, 2026
Common ways customers ask this
- Why is my microphone not working?
- Why is audio not captured?
- How do I fix mic permissions?
People also ask this as: Why is my microphone not working? Why is audio not captured? How do I fix mic permissions?
Start with permission reset, then device input checks, then browser restart.
Why is my microphone not working or audio not captured? is easiest to solve when you use a repeatable workflow instead of one-off fixes. Start by confirming your profile or mode matches the call context, then verify permissions and environment before you begin. This sequence reduces failed sessions and improves prompt quality for both live coaching and post-call debrief reliability.
Steps
- Check browser microphone permission is Allow.
- Confirm correct microphone is selected in OS settings.
- Close apps that might exclusively use the mic.
- Restart browser and test again.
FAQ
Why does my mic work in Zoom but not OffBook?
Browser permission or site-level block is the most common reason.
Do Bluetooth devices cause issues?
Some can. Test with wired input if unstable.