I started a call and nothing happened. What should I check first?
Check profile selection, permissions, microphone input, and whether the live session actually started before troubleshooting deeper. Customers may also call this nothing happened, call started but no prompts, OffBook not working.
Updated April 25, 2026
Common ways customers ask this
- I started a call and nothing happened
- Why is OffBook not doing anything?
- How do I debug my first call?
People also ask this as: I started a call and nothing happened Why is OffBook not doing anything? How do I debug my first call?
This flow resolves most first-week setup failures in under five minutes.
I started a call and nothing happened. What should I check first? is easiest to solve when you use a repeatable workflow instead of one-off fixes. Start by confirming your profile or mode matches the call context, then verify permissions and environment before you begin. This sequence reduces failed sessions and improves prompt quality for both live coaching and post-call debrief reliability.
Steps
- Confirm you selected a profile before starting.
- Verify microphone and capture permissions.
- Check your selected audio input device.
- Restart session and wait for first prompt.
FAQ
Should I reinstall the app immediately?
No. Run this checklist first.
What if it still fails?
Use Support with your device, browser, and reproduction steps.