What should I do if the assistant is hallucinating or giving wrong suggestions?
Treat incorrect suggestions as non-binding, continue the call, and refine profile settings to reduce future mismatch.
Updated April 25, 2026
Hallucinations are best handled through profile narrowing and clearer call context.
What should I do if the assistant is hallucinating or giving wrong suggestions? is easiest to solve when you use a repeatable workflow instead of one-off fixes. Start by confirming your profile or mode matches the call context, then verify permissions and environment before you begin. This sequence reduces failed sessions and improves prompt quality for both live coaching and post-call debrief reliability.
For customers who describe profiles as modes, personas, or contexts, the core principle is still the same: choose the setup that matches the conversation goal. If prompts feel generic, tighten your profile scope and clarify success signals. Small weekly adjustments usually improve results faster than rewriting everything after each single call.
FAQ
Should I disable coaching entirely?
Not usually. Start by reducing frequency and tightening profile goals.
Can I report bad suggestions?
Yes, reporting improves model quality over time.