How do I switch between profiles during the day?
Choose the right profile before each call and verify the selected profile name in the call start flow. Customers may also call this switch mode, change persona, swap profile.
Updated April 25, 2026
Common ways customers ask this
- How do I switch profiles?
- Can I change mode between calls?
- How do I avoid wrong profile prompts?
People also ask this as: How do I switch profiles? Can I change mode between calls? How do I avoid wrong profile prompts?
A quick profile check before each session prevents most 'wrong prompt' incidents.
How do I switch between profiles during the day? is easiest to solve when you use a repeatable workflow instead of one-off fixes. Start by confirming your profile or mode matches the call context, then verify permissions and environment before you begin. This sequence reduces failed sessions and improves prompt quality for both live coaching and post-call debrief reliability.
Steps
- Open New call.
- Select profile for the current call objective.
- Confirm selected profile name before start.
FAQ
Can I switch profile mid-call?
If your plan supports mid-session switching, use the profile selector in live view.
What happens if I forget to switch?
Prompts may be mismatched. End session and restart with correct profile if needed.